Your heart sinks as you see it: a glaring one-star review on your Google Business Profile, possibly with a scathing comment (or worse, no comment at all!). Every business owner’s nightmare, right? Your immediate thought is “Ugh, this isn’t fair… Can I get rid of a one-star Google review?”

In this blog, we’ll tackle that dreaded question in a conversational tone. We’ll explore what you can and cannot do about negative Google reviews, why they matter, and how to handle them gracefully. Take a deep breath – a one-star review might feel like a disaster, but you have more control over the outcome than you think.

You hand your business card (with your website URL) to a friend and the first thing they say is, “Sure, I’ll check it out… but don’t judge the site, it’s a work in progress!”

You know exactly what we’re talking about. As a small business owner, you might look at your website and feel it’s just kind of “blah.” So you ask, “Can you take a look at my website? I just want it to ‘pop’ more.”

Below we’ll chat about what it means to make a website “pop,” why it’s more than just pretty colours, and how you can turn a dull site into one that wows your visitors. We’ll keep it friendly and non-technical, with plenty of actionable tips to jazz up your web presence.